For Owners
Frequently Asked Questions
Please note: These answers are general information. The signed management agreement, each tenant's lease, property-specific instructions, and applicable law control if they differ.
What services do you provide?
We handle every aspect of property management — from tenant screening, leasing, maintenance coordination, rent collection, inspections, and financial reporting.
How do you screen tenants?
We conduct a thorough screening process that includes background checks, credit checks, income verification, and rental history to ensure reliable tenants.
How is rent collected and when do I receive payment?
Rent is collected electronically through our online system. Under our standard process, owner payouts are typically initiated between the 11th and 15th of each month, subject to collected funds, bank timing, holds, and the management agreement.
How do you handle maintenance requests?
Tenants can submit maintenance requests 24/7 through their online portal. We assess each request, dispatch qualified vendors, and keep you informed throughout the process.
Do I have to approve maintenance repairs?
Your management agreement sets the repair authorization threshold. We generally proceed within that limit to avoid delays and contact you before larger expenses. Emergencies, habitability concerns, or work needed to protect people or property may require prompt action as permitted by the agreement and applicable law.
How do I know what's happening with my property?
You'll have access to an online owner portal where you can view financial reports, maintenance updates, lease documents, and other key information anytime.
How do you handle late rent or evictions?
We enforce the applicable lease consistently. Late fees, notices, and any eviction filing depend on the lease, payment history, required legal notices, court availability, and South Carolina law. When those conditions are met, our standard process may begin an eviction filing as early as the 11th of the month.
How often do you inspect the property?
We perform move-in and move-out inspections to ensure the property is being properly maintained. More frequent inspections can be arranged.
What happens if a tenant damages the property?
Documented amounts for accrued rent or damage caused by tenant noncompliance may be deducted from the security deposit when allowed by the lease and South Carolina law. Required itemization and any further collection are handled according to those terms and the facts of the tenancy.
How are vacancies handled?
When a tenant gives notice, we immediately begin marketing the property with professional photos and targeted advertising to minimize vacancy time.
How do you determine the rental rate for my property?
We conduct a market analysis considering location, property condition, and comparable rentals in your area to recommend a competitive rent that attracts quality tenants and maximizes your return.
Can I still access or visit my property?
Yes, but all visits must be coordinated through our office and completed with any notice and access requirements imposed by the lease and South Carolina law.
How long is the management agreement?
Our standard management agreements are typically two years, but terms may be customized. The proposal and signed management agreement state the term that applies to your property.
How do I get started?
Simply contact us to schedule a consultation. We'll review your property, discuss your goals, and outline how we can best serve you.