Frequently Asked Questions

Rent payments can be made through the secure online tenant portal, including eligible one-time or scheduled payments. If your lease or current account instructions allow an in-office payment method, confirm the accepted instrument and any processing fee with management before delivery. Do not mail or leave cash unless management has expressly instructed you in writing.

Your lease controls the rent due date, grace period, and late fee. Under leases containing our current standard terms, rent is due on the 1st and a $100 late fee applies after the 5th. Check your signed lease or contact management to confirm your terms.

Submit maintenance requests through the tenant portal. For an immediate threat to life or safety, call 911 first. For a suspected gas leak, leave the building immediately and call 911 and the gas utility from a safe location before notifying management.

We prioritize urgent maintenance needs for an initial response. Repair timing depends on the hazard, access, parts, vendor availability, and the work required, so completion within 24 hours is not guaranteed.

Property improvements require discussion with and approval from management, based on individual property guidelines.

During business hours, contact the office for possible assistance with a service fee. After-hours lockouts require residents to contact a locksmith at their own expense.

Your lease controls guest limits. Where the lease uses a 14-day limit, longer stays require advance written approval from management.

Please contact management for any changes of occupants or pets.

Contact management promptly if you expect a late payment. Any arrangement must be confirmed in writing. Late fees, notices, and any eviction filing depend on your lease, payment history, required legal notices, court availability, and South Carolina law. When those conditions are met, the standard process may begin an eviction filing as early as the 11th of the month.

Your lease controls the amount and delivery method of move-out notice. Many Uptown leases require at least 60 days' written notice, delivered to management as the lease directs. Contact us if you are unsure which term applies.

Please clean the property, remove all personal items, and return the keys.

South Carolina law generally requires the balance and an itemized notice of lawful deductions within 30 days after termination of the tenancy, delivery of possession, and the tenant's demand, whichever is later. Provide management a forwarding address in writing. The lease and applicable law control permitted deductions and timing in your circumstances.

Contact management by phone or email during office hours.