Frequently Asked Questions

  • Rent payments are conveniently made through our secure online tenant portal, where you can schedule automatic payments or submit one-time payments each month.

    For those who prefer alternative methods, certified funds may be delivered to our office (cash, cashier’s check, or money order). Please note that non-online payments incur a $20 processing fee, and personal checks are not accepted.

  • Rent is due on the 1st of each month. Grace period is 5 days. After the 5th there is $100 late fee.

  • All maintenance requests should be submitted through the tenant portal. If it’s an emergency, call 911.

  • We prioritize urgent maintenance needs with prompt attention, typically resolving them within 24 hours. Non-urgent repairs are scheduled efficiently and handled with the same level of care, based on the scope of the request.

  • While property enhancements are welcomed, all improvements are subject to the individual property and can be discussed with management. 

  • If you experience a lockout during office hours, please reach out to our office. If assistance is available, we may be able to unlock the door for a service fee. For after-hours lockouts, residents are responsible for contacting a locksmith at their own expense.

  • Guests are welcome, but extended stays (longer than 14 days) must be approved in advance per your lease agreement.

  • Please contact management for any changes of occupants or pets.

  • We understand that unexpected situations can arise, and we’ll do our best to work with you on possible arrangements. However, please note that if rent remains unpaid, an eviction filing will be initiated on the 11th of the month as outlined in the lease.

  • Tenants are required to give a minimum 60 day move out notice. The notice must be in writing submitted directly to the management staff or sent via electronic mail (i.e. email). No other forms of notice will be accepted including but not limited to verbal notices or text messages.

  • Please clean the property, remove all personal items, and return keys. We’ll schedule a move-out inspection to assess the condition and process your security deposit.

  • Deposits are returned  within 30 days minus any deductions for damages or cleaning.

  • You can reach our management team by phone or email during office hours. We’re happy to help with any questions or concerns.